A Tangible Commitment
For 3 years, Aéroports de Lyon has EQFM (European Foundation for Quality Management) assessment model to steer its approach for progress. The dynamic is very positive and is always encouraging us to always go further to serve our customers. R4E 5***** recognition in March 2015, finalist For the European First Prize in 2016. The perceived quality is measured through the international Airport Service Quality (ASQ) client satisfaction survey, taken each year by a panel of 2,500 Passengers.